Start the refund
- Open the event's Registrations tab and find the order.
- Select Refund on that row.
- Enter the amount. A partial refund keeps the ticket valid, so the attendee can still check in.
- Give a Reason.
Marketplace events
Creve holds the ticket money, so the form says Request refund. Select Submit request; Creve reviews it and refunds the buyer through Paystack. The order then shows what was refunded.
White Label events
The money is in your own Paystack account, so the form says Refund attendee. Refund the buyer in your Paystack dashboard first, then select Mark as refunded to record it in Creve.
Stopping sales
To stop new registrations, Unpublish the event from its Promotion tab. Tickets already sold stay valid until you refund them.